We are looking for an energetic Sales and Export Coordinator (Customer Facing) to join our dynamic and agile team based in Cape Town. The right candidate must have proven customer service and export experience. Wine industry experience will be an added benefit.
Sales and Export Coordinator (Customer facing)
This position reports to the COO. This means that the individual in this role must regularly provide progress updates to the COO as required and diligently follow all instructions given.
CORE PURPOSE OF POSITION
The core purpose of this role is to efficiently and speedily service the customers from order enquiry to delivery to the customer physical address and co-ordinate the export readiness of a customer’s order between the customer and logistics team, which includes administration of customer service complaints.
The individual in this role commits to take ownership of the following key responsibilities:
Sales enquiries and quotations
Create leads and opportunities in SAP for new/existing customers for follow through to final sale.
Process sales quotations.
Follow up on status of sales enquiries and sales quotations to close the sale.
Receive confirmation of orders from customers and convert quotations to Sales Orders.
Draws sales info/reports as required.
Conduct pricing checks at order entry.
Service item coordination to ensure service items are split from general exports and communicated accordingly to logistics.
Relationship management and update opportunities in the ERP (Enterprise Resource Planning).
Match orders to containers
Add non-stock items to quotation (freight cost elements; insurance dependent on client shipping terms, etc)
Communicate with and update customers on their order status.
New customer and supplier on-boarding (send documents and ensure completion).
Follow up with customers’ monthly sales and stock on hand reports.
Prepare customer facing communication and reports based on potential order requirement.
Receive and coordinate customer complaints and resolve complaints or any other issue from a customer.
Follow up with Customers’ and Relationship Managers regarding customer account status & overdue accounts.
Dispatch original shipping documents to customers.
Monitor orders and keep clients informed on delivery dates and projected timelines including delivered in port status.
Arrange point of sale for customers as per customer request.
Order samples from vendors and dispatch to customers.
Follow up on receipt of samples.
Manage office promotional items/sample stock.
Master data management
Update and maintain customer database with relevant information and documents.
Item Master management in SAP.
Ensure tasks are performed in adherence with ISO standards.
Apply for export certificates.
Assist with over-run of logistics tasks as and when required.
Please note: a job description describes the main responsibilities and outcomes of the role but is not intended to cover in detail all the tasks required of the position. Management may also ask the individual in the role to do other work or achieve other outcomes, as long as it is reasonable.
INTERDEPENDENCIES & TEAMWORK
It is very important that the person in this role can work independently, but at the same time understand in what way his or her role impacts the rest of the team and the importance of fostering strong and positive relationships with the rest of the team.
Point of contact job title
Area of interdependency
Senior Logistics Controller
Collaborate on the dispatch of sales orders, updates and feedback.
Problem-solving of issues arising from shipping of sales orders.
Update of freight rates for sales quotations.
Head of Commercial
Forward opportunities for new customers/new sales enquiries.
Update pricelists for new customers.
Collaborate on the creation of new sales quotations and the dispatch of sales orders.
Provide updates regarding Customers Monthly Sales & Stock on Hand Reports.
Creating and Updating of Customer Pricelists.
Updating of Customer Accounts’ Status and payments.
Chief Executive Officer
Updating of Customer Accounts’ Status for follow up.
LIVING OUR VALUES
We expect our employees to live by our values of:
Commitment (pro-active and ownership)
Planning and organising
KEY PERFORMANCE INDICATORS
What is a key performance indicator?
KPIs are metrics that measure performance on a specific goal.
We will measure performance in this job by looking at:
extent to which our values are upheld and reflected in the individual’s behaviour
extent to which goods are delivered to customer on time and as per requirements
ability to manage tasks independently of management
extent to which SAP is updated and information properly and accurately documented
customer and supplier feedback
the extent to which crisis situations are successfully managed
EDUCATION AND TRAINING
Business admin/project management related tertiary qualification.
Imports & Export management diploma.
EXPERIENCE AND KNOWLEDGE
Working knowledge of SAP.
Experience in a sales and/or customer service – related role.
Experience in a logistics environment.
SKILLS AND ABILITIES
Effective and professional verbal and written communication with all stake holders.
Strong interpersonal skills and the ability to express themselves credibly to clients over the phone/via email.
Proficiency in MS Office at intermediate level.
Thrive in a fast-paced sales environment and be able to handle pressure.
Aptitude for problem-solving and delivering impeccable customer service.
Effective planning, organising and prioritising skills.
Ability to exercise sound judgement.
Responsible, self-disciplined, reliable, systematic, and have a high degree of personal integrity.
Kindly note that if you havent received feedback within 3 weeks of submitting your application, consider it as unsuccessful
Cost To Company
Western Cape – Southern Suburbs (Cape)