Technician: Support



Technician: Support

Job Profile Summary

Responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.

Job Description


New Installations and Service Calls (Maintenance)

Perform new installations and service calls for ATMs and PCs Field Services.
Preparation of equipment for new installations and service calls.
Assist with customer product queries.
Assist various departments with technical related queries.
Training of new employees on the product range
Manage stock allocated to ensure enough stock for new installations and service calls.
Ensure stock is in presentable, working order.

Educational Qualifications:

A qualification in the fundamentals of IT would be advantageous

Customer service/care course will be advantageous.

At least 2 years’ experience in a field service role preferable
Behavioural Competencies

The incumbent is required to have demonstrated the following competencies:


Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
Teaming:  Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.