Technician: Support*

Cape Town

Title

Technician: Support*

Job Profile Summary

Responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.

Job Description

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First-time-fix rate and recall rate under the stipulated requirements
Maintain customer relationship
Be pro-active on the calls allocated
Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
Maintain and manage sufficient boot stock
Complete administration within time frames as per policies
Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
Technical support, maintenance, trouble shooting on Dell equipment
Educational Qualifications:

Matric qualification
A+ N+ Qualification
Dell Certifications will be advantageous
Mechanical Skills
Electronic Skills
Soldering Skills
Faulting Find techniques
Years of Experience

2 years of experience in maintaining equipment in an IT environment
2 Years working on desktop equipment
Must have a valid driver’s license and own vehicle
Candidate to be based in Clanwilliam