Beauty Assistant – Oxford Street

East London

Introduction
Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks’ stores for Beauty Assistants who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:
To engage with customers, answer product based questions and assist customers in selecting the best products and services that meet their needs.
To drive and maximise sales of the beauty department by proactively driving promotions, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To promote the Clicks clubcard and to enroll new clubcard members in order to achieve clubcard participation targets.
To increase profitability and brand loyalty with customers through the promotion of private label and exclusive products.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

 

 

Minimum requirements
Qualifications and Experience:
Essential: Grade 12
Desirable: Relevant Beauty/skincare qualification
Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Essential: Minimum 1 year experience within beauty/skincare

Skills, Abilities and Job Related Knowledge:
Understanding and application of selling principles
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Knowledge of beauty and skincare products
Results and target driven
Strong customer orientation
Good communication skills
Interpersonal skills
Engaging and confident

Competencies:
Persuading and influencing
Relating and Networking
Delivering Results and Meeting Customer Expectations
Commercial Thinking
Following instructions and procedures
Working with people
Planning and organising
Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity