Quality Analyst – Health Systems


Business:  Discovery Health
Function:  Quality Analysis
Date:  02-Jun-2021

Discovery – Health Systems
Quality Analyst

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


About Discovery Health Systems
The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.


Key Purpose
The Quality Analyst role assists in reducing the risk of introducing defects into production by meticulously running regression testing and interpreting the test outcomes on specific projects before they go live. Also, it is expected of the role to use different tools and techniques in assisting with ensuring that defects introduced in production) are being resolved speedily. The Quality Analyst also monitors the production environment to identify payment delays and errors, reviews production claims to ensure that benefits process in the expected manner, investigate audit related queries and work on basic maintenance tasks in the Claims Processing domain.

Areas of responsibility may include but not limited to
 Analysis, investigation and reporting of presented problem
 Ability to identify interim and long term solutions
 Produce specification for the proposed solution
 Read and interpret specifications
 Create and execute test cases
 Develop and maintain Developer, Business Analyst and Business interaction / relationships at team and management level
 Data and trend analysis
 Impact Assessment and prioritization
 Process Mapping, evaluation and improvement


Personal Attributes and Skills
Behavioural skills
 Confident
 Politically astute
 Self-motivated, self-starter
 Team player
 Continuous learning drive


Technical Skills
 Analytical and logical thinker, problem solving
 Strong communication skills
 Strong attention to detail


Education and Experience
 Relevant 3 year Degree or Diploma or
 Minimum of 3 years working experience in dealing with Claims processing systems and operational requirements.
 Strong understanding of Discovery Health Claims domain
 PL/SQL – writing/running queries (added advantage)
 Experience in Health Care industry
 MS Office Suite
 Advanced Excel
 Working experience in an ITIL based environment (added advantage)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.