Communications Support Clerk


Job Details
DivisionFidelity Cash Solutions
Minimum experienceAssociate
Company primary industrySecurity and Investigations
Job functional areaCustomer Service

Job Description
Communications Support Clerk


Fidelity Cash Solutions – CashMaster, Waltloo

Reporting to: Administration and Communications Manager CashMaster


The above position is vacant at CashMaster in Waltloo, reporting to the Administration and Communications Manager CashMaster

This is a technical support role that monitors and offers remote maintenance of systems and networks to CashMaster clients.


Minimum Requirements:

Matric / Grade 12 / National Senior Certificate
Electronics hardware knowledge advantageous
Outstanding customer service skills
Excellent technical, problem solving and analytical skills
Advanced Computer Skills
Strong written and oral communication skills
Ability to work weekends and holidays
Ability to work independent and part as a team
Ability to work under pressure and meet targets and deadlines
Able to work effectively in a complicated environment with minimal management guidance/supervision
Attention to detail
Key Performance Areas: (not totally inclusive)


Assist Technicians
Program Modems
Box Setups and new installations setups and tests etc.
Queries CashMaster/FNB/Nedbank/ABSA signal and payment related
Core Competencies

Assisting technicians when contacted with CashMaster/Nedbank/FNB/ABSA signals by means of confirming whether the safe is transmitting a signal or not
Assisting technicians with new installations – Setups, tests and signal
Troubleshooting signal problems – Replacement of modems, antennas or sims etc.
Pro-active resolution of off boxes – signal problems
Program new modems when needed
Setup new devices to new sites
Queries must be done and dealt with in a fast and professional way
Stock list must be kept up to date and stock taking must be done every month
Offices must be neat and tidy at all times
Any other tasks given by management
Excellent communication and negotiation skills to persuade and influence others
Ability to multi-task and prioritize work schedules

Critical thinking
Leadership and team building
Change management
Project management
Persuasion and influencing
Judgement and decision making
Service orientation