Reference #
FSCA 563
Contract Type
Market Related
Pretoria, Gauteng, South Africa

To ensure availability of FSCA ICT systems and applications. To ensure improvement on performance, productivity, efficiency and profitability of departmental and organisational operations through the provision of effective methods and strategies. To organise and control production by ensuring that ICT services are developed and delivered efficiently, on time, within budget and to standard. The Operations Manager is responsible for planning, directing and coordinating the production operations of ICT department. The Operations Manager will also be responsible for service delivery management to internal and external business stakeholders by all FSCA ICT areas. The person appointed to this position will report to the Head of Department: Applications and Operations.

Job Functions
Information Technology

ICT – Information & Communications Technology

Key Performance Areas:
•Coordinate, manage and monitor the working of various ICT production areas (FSCA, OPFA and Financial Services Tribunal (FST)) with a total userbase of 700 users plus.
•Manage system availability and quick restoration whenever systems are down.
•Monitor, manage and improve the efficiency of ICT services;
•Monitor ICT department performance and implement improvements;
•Participate in the development of strategic plans for operational activity;
•Implement and manage operational plans;
•Ensure quality of products and service delivery;
•Manage and report on Service Level Agreements (SLA) – internal and external with service providers
•Manage maintenance of ICT services and equipment;
•Ensure that operational budget requirements are identified and submitted on time;
•Adhere to supply chain processes and timelines;
•Ensure adherence to FSCA’s HR and ICT policy by all ICT staff;
•Provide management reports on all ICT Services to business;
•Facilitate coordination and communication between business and ICT including service providers, suppliers and internal FSCA customers;
•Participate in all scheduled meetings with the various departments and with the industry representatives when required to do so;
•Liaise with various external suppliers to ensure that a relevant solution is identified so as to conform to the business needs of the FSCA;
•Develop relationships with all ICT managers and FSCA business unit managers and senior managers to support enterprise objectives, influence key stakeholders and jointly develop strategic sourcing strategies; and
•Directly manage areas under the Operations management functions such as Change management, configuration management, incident management and assets management.
•Continuously manage, coach and mentor ICT Operations management direct reportee’s.

Other Key Competencies:
The candidate must demonstrate the following skills and attributes: Pro-active or self-starter; ability to work independently; accurate and detail orientated; ability to lead and motivate ICT teams; strong analytical; interpersonal and communication skills; leadership competencies and strong strategic thinking abilities

A Bachelor’s degree or 3-year Diploma in Computer Science/ Business Administration/ Engineering or ICT related discipline, with at least 8 – 10 years’ relevant working experience. The candidate must have minimum 5 years’ management/supervisory experience in an ICT environment and solid experience in relationship management and service delivery management. ITIL Service Manager Certification is a prerequisite. An MBA degree will be an added advantage.
Job Closing Date