Commercial Manager (South-Eastern Hub)

Port Elizabeth

Company
Herotel
Reference #
CM – South-Eastern
Published
06/01/2021
Contract Type
Permanent
Salary
Market Related
Location
Port Elizabeth, Eastern Cape, South Africa

Introduction
Applications are invited for the above-mentioned position. This position will be based in the following region/hub: South-Eastern Hub (Port Elizabeth). The individual will report to the National Commercial Manager.

PURPOSE OF THE ROLE: A Commercial Manager at Herotel (a wireless internet service provider) drives business revenue growth through sales and marketing (ARPU), is responsible for customer care and managing debtors. The position is a senior management role with several heads of department reporting through to it.

Job Functions
Business Development,Client Services,Data Analysis,Finance,Management,Project Management,Sales,Senior Management

Industries
Ecommerce,Financial Services,ICT – Information & Communications Technology,Marketing,Sales,Telecommunications

Specification
Key Performance Areas include, but are not limited to:
•Leadership
– Lead, mentor and develop heads of department to achieve business and individual performance excellence.
•Sales Planning and Analysis
– Developing and updating an annual business plan and budget (as it relating to customer growth and retention.
– Competitive landscape analysis and reporting, including product and pricing. Ensure successful lead-to-receipt process.
– Identify appropriate market segments and channel strategies.
– Develop tactical customer growth and retention strategies (where and what to sell and how to sell it).
•Customer care
– Ensure that customer experience is at a high level at all times.
– Implement customer satisfaction and retention initiatives.
•Debtors Management
– Provide revenue assurance through accurate and timely billing and collections processes.

Requirements
The successful candidate must have the following experience and skills:
– Candidates with relevant experience in the telecommunications industry will be preferable, alternatively, experience in customer-facing and sales-focused industries.
– Proven leadership and management skills, including managing distributed teams at a regional level.
– Strong communication and interpersonal skills.
– Excellent project management skills.
– Ability to delegated tasks and supervise others.
– Great multitasking abilities and attention to detail.
– Excellent collaboration skills.
– Report writing and analysis.

Qualifications
•Matric
•Bachelor’s degree (relating to the field) would be advantageous

Other requirements
•Must be willing to travel to hub branches (3 to 4 per hub)

Job Closing Date
20/01/2021