Area Service Manager (InViVo Inland)


Midrand, South Africa
Customer Services

Job Description
Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as InVivo Area Service Manager (Inland) located in Gauteng to manage the DI, AT & US technical support teams in our service organisation.

Your tasks and responsibilities:


Develop, plan, and implement the service budget within the assigned area or region by including the installed base, the contractual/non-contractual work and the sales programs in accordance with target agreements provided by the Country Service Head and Business Support
Ensure the highest technical, operational, and financial performance on equipment services, repairs and maintenance, upgrades, updates on InVivo DI, AT & US products according to design technical specifications, achieve acceptable performance standards and site-specific customer expectations.
Maintains highest customer satisfaction by being the “One face to the Customer” and act as a “Customer Care Manager” in area/region assigned, ensuring that all customer requirements and service obligations are met. You will manage customers and provide site-specific support to the field force in any technical-related issues ensuring better service experience
Contract performance management, ensuring agreed service obligations and expectations with customers are met. Perform routine service performance reporting and communication with customers in area/region of responsibility
Ensures service data accuracy and quality reporting, incl. field insight into customer needs, KPI’s, service notifications, equipment performance issues, and known technical errors as well as provision of technical capacity, know-how and experience for trouble shooting and problem-fix or resolution
Implement product technical guidelines, service guidelines, and delivery processes/tools as well as Siemens Remote Services (SRS), Teamplay Fleet among other digital platforms and solutions to meet operational KPIs/targets
Ensure extensive sales support to the local Product sales organization. Supports with technical solutions and knowledge transfer during sales offers, demonstrations and installations
Ensures smooth and efficient communication across the organisation for customers and key accounts. Collaborates with local Sales and Products managers, Service Operations (CCC), Area Service Managers, Applications and Education, and Business Support
Hire, develop, train and coach CSEs. Holds leadership and disciplinary responsibility for the staff assigned or direct reports. Due to the size of organization may be delegated the responsibility to specific local service teams and business partners

·       Customer satisfaction

·       Revenue growth

·       People leadership, coaching and development

·       Stakeholder management

·       Profitability

·       Productivity

·       Operational KPIs

Your qualifications and experience:

·       Either National Diploma in either Engineering (electrical, mechanical, clinical/biomedical etc.) or similar as a minimum

·       Minimum of 4 to 8 years’ experience in a similar role

·       Professional engineering/healthcare membership registration is a nice to have

·       A Business Management qualification will be advantageous

Good to know: You must be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.

What else do you need to know?

·       You need to have a valid passport

·       You need to have a valid South African driver’s license

·       You must not have restrictions to travel within SADC and abroad

·       You must be a South African National preferably from a previously disadvantaged group

Our global team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work and our culture promotes innovation. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.


Organization: Siemens Healthineers

Company: Siemens Healthcare Proprietary Limited

Experience Level: Experienced Professional

Job Type: Full-time