Hygiene Service Technician
Business Unit / Division
Tsebo Cleaning and Hygiene Solutions
Job Type Classification
Location – Town / City
Location – Province
Location – Country
As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimize their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimize our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity. Tsebo Cleaning Solutions a division of Tsebo Solutions Group is now the third largest cleaning provider in South Africa with over 150 contracts across the country and a staff compliment of over 12,000 cleaning professionals. We provide hospital-level cleaning services, no matter the environment – a heritage that translates into a service ethos and cleaning standards of the very highest quality
Duties & Responsibilities
Daily Responsibilities Plot & Plan service intervals to Ensure service teams adhere to set daily/ weekly and monthly service schedules, as determined by Branch administrator/manager. Prepare stock for service and ensure this is correctly stored, transported and loaded into the service vehicles, with the correct quantities. Assist Pest Control service manager and the Hygiene service manager with service duties as and when required. Including but not limited to deliveries, installations, deep cleaning and Pest & Hygiene servicing. Collect all services slips daily and ensure all items are completed correctly. Daily service slips are to be handed to the Branch Administrator (BA). Collect all DAN at the end of the day and ensure all docs are signed correctly. All DAN’s to be handed to BA daily. Report any & all challenges, issue or client requests to BA. Weekly Responsibilities Ensure stock levels are maintained in line with weekly/monthly demand. Report shortages to Branch Admin. Requisitions for stock must be so directly through the BA, on official stock requisition docs. Visit key accounts (clients Sites) on a monthly basis for the purpose of maintaining excellent client/service levels. Inspect service vehicles. Assist BA with ensuring service routes are effective and practical. Maintain the hygiene & Pest stores in a neat and tidy manner. Monthly Responsibilities Complete a comprehensive count (Month end) of all hygiene & Pest control stock and equipment on hand in stores and submit through to BA. Attend monthly client meetings (where applicable) and submit required feedback/reports to clients within 48 hours.
Skills and Competencies
At least 5 years of Corporate operational experience, in the Hygiene sector with exposure to Pest Control sector. Experience in both Hygiene & Pest installations on customer premises. Knowledge of the most current technologies and products used in the industry. Knowledge of key role players and industry trends within the industry. Must have knowledge and experience in correct installation procedures in the hygiene sector. Understand Hygiene application principles and procedures. Knowledge of Health and Safety legislation and procedures Ability to work in a dynamic team environment. Independent service operator Problem solver Good Communication skills Good understanding of basic admin & Finance Skilled Operator & service provider Good business sense A deep understanding of marketing principles A positive attitude Negotiation skills Plenty of initiative Identification of Customer Needs and Challenges, Territory Management, Meeting Sales Goals, Managing and planning of services teams. Ability to build and maintain a motivated team in dynamic environment. Innovate approach to stream lining systems and processes. Of sober habits. Clean and clear driving record. Clean & clear SAP clearance certificate
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.