Specialist: Customer Acquisition


Posting Country:  South Africa
Date Posted:  20-Jan-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Role Purpose
The Specialist: Customer Acquisition based within Finance.

To effectively manage the implementation of new products, processes, and services affecting the customer acquisition process; and effectively manage IT and non-IT projects impacting the Customer Acquisition functional area. Managing junior team members is a key requirement of this role.

Your responsibilities will include:
To manage IT and business projects impacting the customer acquisition process
To provide strategic input into any projects impacting Customer Acquisition and Credit & Risk
To facilitate the resolution of IT support issues affecting Customer Acquisition systems and processes
To assist in user acceptance testing of new IT solutions implemented in the Customer Acquisition functional area
To generate relevant management reports and to interpret information contained in order to make proactive recommendations to management with regards to business opportunities.
Project planning and prioritization in conjunction with central demand.
Be the technical owner of 20/20 innovations such as Canvassing – act as credit business partner between sales and external vendors.

Customers (Internal and External)
To provide guidance to the Business Liaison team to ensure that the proper SDLC and project management methodologies are followed in providing solutions to the functional area.
To engage with management within Vodacom and external parties on IT and business projects impacting the customer acquisition process.
To manage business relationships with customers and suppliers pertaining matters relating to customer acquisition processes.
The ideal candidate for this role will have:
Matric essential
Relevant  degree / diploma in the field of IT or Project Management OR at least 4 years working experience in the telecommunications industry
At least 1 years Customer Acquisition experience
At least 1 year project management or project administration experience
At least 3 year Business Analyst experience
Highly competent in working with data (i.e. programming knowledge of SAS/SQL/Python)
Excellent communication skills, oral and written
Flexibility and problem handling and solving ability
Demonstrate excellent written and verbal communications skills
Knowledge of Eppix, MII Dealerweb, FastTrack and Transact
Effective stress management
Effective time management
Ability to influence people at higher levels into understanding and accepting concepts
Ability to effectively collaborate with internal customers
Presentation skills
Overall accuracy

Closing date of Applications: 27 January 2021

The base location for this role is Vodacom Campus, Midrand
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.